Everything You Need to Know About the Platform
Frequently Asked Questions
General Questions
What is this application used for?
This application is a professional guard tracking and security management platform designed to help security companies manage guards, monitor activity in real time, report incidents, and maintain operational oversight across multiple sites.
Who can use the platform?
The platform is built for security companies, supervisors, security guards, and authorized clients. Each user type has role-based access tailored to their responsibilities.
Is the app available on both iOS and Android?
Yes. The app is available on both the Apple App Store and Google Play Store and is optimized for modern iOS and Android devices.
How does real-time guard tracking work?
Guard locations are tracked using GPS during active shifts. Supervisors can view live locations and movement history while ensuring guards remain within assigned site boundaries.
Does the app track guards outside of working hours?
No. Location tracking is active only during assigned shifts to respect guard privacy.
How does check-in and check-out work?
Guards check in and out through the mobile app. The system verifies their location and automatically records attendance and shift times.
Incident Reporting
How are incidents reported?
Guards can submit incidents directly from the app with notes, photos, videos, and location data. Reports are instantly available to supervisors and authorized users.
Can incidents be updated or resolved?
Yes. Incidents can be reviewed, updated, and marked as resolved by authorized supervisors, creating a clear incident lifecycle.
Is our data secure?
Yes. All data is encrypted in transit and at rest. The platform uses secure authentication and role-based access controls to protect sensitive information.
Who can access reports and operational data?
Access is restricted based on user roles. Only authorized supervisors, administrators, and approved clients can view specific data.
Does the app work without an internet connection?
Yes. Core features such as check-ins and incident reporting can work offline. Data is synchronized automatically once the connection is restored.
Incident Reporting
Can clients see guard activity and reports?
Yes. Authorized clients can access reports, activity logs, and incident documentation related to their assigned sites.
Can reports be exported or shared?
Reports can be reviewed and shared digitally, providing clear documentation for audits, reviews, or compliance purposes.
How do we start using the app?
Simply download the app from the App Store or Google Play Store and follow the in-app setup process to create your account and configure your operations.
Is training required to use the platform?
No. The platform is designed to be intuitive and easy to use, allowing guards and supervisors to get started with minimal onboarding.
Ready to Get Started?
Bring visibility, structure, and accountability to every shift and site with a single, professional security management platform. Download the app today and experience a smarter way to manage guards, incidents, and operations in real time.
